Return & Refund Policy
🔁 Returns & Exchanges
Free Returns
To request a return, kindly contact us within 7 days of receiving your order. Please provide the following details:
Full Name
Order Number
Contact Number
Product Name (to be returned)
Reason for Return (with photo evidence)
Our team will guide you through the return or exchange process.
Customer Support
📧 Email: beautyhomelivemall@hotmail.com
✅ Eligibility for Refunds
To qualify for a refund:
Items must be unused, in original condition, and free of damage not caused by manufacturing defects.
Original packaging, including the box/carton, must be retained and returned if requested.
❌ Non-Returnable Items
Items that have been opened or used
Products with visible damage, scratches, stains, or human-caused defects
Orders with missing or incomplete invoices
Jewellery, undergarments, or innerwear
Malicious or excessive returns
🔄 Return Process
Contact our customer service team.
Confirm product eligibility.
Prepare all original items and invoices.
Ship the return using the courier assigned by our store.
💳 Refund Method
Credit Card Orders: Refunds will be processed directly back to your original credit card within a few business days after return approval.
Bank transfers/UEN: While we do not support cash refunds, your refund will be issued via bank transfer within 3–5 business days after return confirmation.
📌 Note: Returns are only accepted for unopened items.
